Jetcube Money Back Guarantee
Most transactions on Jetcube go smoothly, but if there's an issue with your purchase, the Jetcube Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
When You Can Use the Guarantee
Buyers can use the Jetcube Money Back Guarantee in the following situations:
- Non-Receipt: You don't receive an item.
- Misrepresentation: You receive an item that doesn't match the listing description.
Most sellers work to resolve issues quickly, but if a solution isn't reached, we can step in to help.
What's Covered
The Jetcube Money Back Guarantee covers most transactions on jetcube.co. Purchases are covered when:
- An item isn't received or it isn't as described in the listing.
- You report that you didn't receive an item or request a return within the specified timelines.
- The purchase is made via checkout on UpCube.com or an Jetcube invoice using eligible payment methods.
Certain exclusions apply, such as buyer remorse or items not delivered due to local pick-up arrangements.
Non-Delivery Resolution Process
If you don't receive an item, report it via My Jetcube. The seller should address your concern and provide updates on delivery or issue a refund. If you're not satisfied with the response, you can ask us to step in.
We review the information provided and, if necessary, refund the full cost of the item and original shipping. The seller is required to reimburse us for the amount.
Misrepresentation Resolution Process
If you receive an item that doesn't match the listing description, request a return from My Jetcube. The seller should offer a solution, such as accepting a return or issuing a refund. If the seller doesn't respond, you can ask us to step in.
We review the item description, photos, and other information provided. If the item doesn't match the listing, we may ask you to return it to the seller.
Return Process
When returning an item, ensure it's in the same condition as received. Return shipping costs are typically the seller's responsibility, and we provide a return shipping label. Once the item is returned, we refund the cost to you.
Appeals and Further Assistance
Buyers and sellers have the right to appeal decisions within 30 days. We provide refunds via PayPal and may seek reimbursement from the seller if needed.
Other Terms
The Jetcube Money Back Guarantee is subject to certain terms and conditions, and buyers and sellers permit us to make final decisions on cases. We reserve the right to take action against fraudulent claims and may assist with communication between parties if needed.