We will have a Chinese new year holidays from 20th JAN ----10th FEB, During this time, we only accept orders but not ship them.We will do shippment in turns after the holidays!!!!! Please forgive us for the inconvenience caused to you!!! thank u and happy new year!
Shipment: When you place an order,please choose a shipping method and pay for the order including the shippong fee.We will send the items within 3 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in custo,s clearing times in individual countries,which mayaffect how quickly your product is inspected.please note that buyer are responsible for all additional customs fees,brokerage fees,duties,and taxes for importaion into your country.these additonal fees may be collected at iome of delivery. we will not refund shipping charges for refused shipments. The shippong cost does not include any import taxes,and buyers are responsible for customs duties.
Returns: We do our best to serve our customers the best that we can. we will refund you if you return the items within 15days of your receipt of the items for any reason.However.the buyer should make sure that the items returned are in their original conditions.If th items are damaged or lost when thy are returned,the buyer will be responsible for such damage or loss,and we will not give the buyer a full refund.The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be resopnsible for the shippong fees to return the items.
Sizing or Fit Issues As all of our dresses are hand-aewn and customer tailored. the finished gown may vary by approximately1-2cm in the specified measurements. To ensure that your dress will still fit you perfectly,our tailors have created all our dresses with additonal fabric in the seams to allow minor size modifications to be made easily. if you find the products are not suitable for you and have questions,you can contact us directly.
Color Mismatch Differences in color may be caused by some other reasons such as color reflection in the monitoe,lighting, background etc.However,if you believe that the item received is in wrong color,please cntact ud to see if a return or refund is possible.