When you place an order, pls choose a shipping method and pay for the order including the shipping fee. We will send the items within X days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Pls note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Returns
We do our best to serve our customers the best that we can. We will refund you if you return the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage of loss. The buyer will be responsible for the shipping fees to return the items.
Warranty & Maintenance
We offer the 1 month free replacement. Buyers may request for a replacement within 15days from you receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced. Before returning the items, pls confirm the return address and the logistics method with us. After you give the items to the logistic company, pls send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Size or Fit Issues
The sizes are illustrated with specific measurements in the detailed specifications. Pls check the specifications before you place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.
Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, pls contact us to see if a return or refund is possible.
Feedback
Your satisfaction and positive feedback is very important to us. Pls leave positive feedback and 5 stars if you are satisfied with our items and services, if you have any problems with our items or services, pls feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
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